Returns & Exchanges

At Qure™, we stand behind our clinical-grade technology and offer a 30-day money-back guarantee to ensure you are completely satisfied with your skincare results. If your device or topical product isn't the right fit for your routine, our streamlined return process makes your exchange or refund simple and stress-free.

1

Initiate Your Request

Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.

2

Receive Authorization

Our support team will review your request within 24-48 hours and email you a prepaid shipping label along with a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package your Qure™ products in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

4

Refund Processing

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing